We aim to deliver your products at a convenient and pre-arranged date. We will contact you to reconfirm the details after the order has been processed and keep you up to date with the status of your order.
All items will be delivered at the same time wherever possible. If it isn't possible as the items are coming from different locations we will endeavour to inform you of this fact. You will be contacted if any of the items are out of stock, we will advise you and keep you updated with their expected date.
Please note that we send all larger items on a pallet courier service. These are often much larger vehicles and the delivery is to the kerbside only. Please ensure that you have sufficient persons to receive the palleted goods and bring them onto/ into your premises. You are also considered to be responsible for access to the premises on the day of delivery. If there are any access issues, including narrow lanes, no parking zones etc. please let us know as we may be able to change to a smaller vehicle - but this may incur a fee that would have to be paid before delivery is attempted. Please call us if you have any questions, concerns or special instructions. Please note that the pallet is considered part of the packaging and will be left with the goods.
The great news is that orders over £400 are currently free delivery to most of the UK*. However once you have added an item to your basket you can enter the postcode of the delivery address which will calculate the current postage and packaging charge, this will update as you add or remove items.
If you need to reschedule your delivery or update your delivery details please call our Customer Service Advisors on 03300 882803 as soon as possible prior to the delivery date. This will ensure that we are able to rearrange your delivery in plenty of time.
* Exceptions by Postcode. AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, ZE, Isle of Wight & Sciliy Isles - Exceptions are imposed by the courier companies we use and some exceptions can be made. Please contact us with the full details of your order.
* Oversized Items- Shower Panels & Walls
The shower panels and wall kits supplied by Nuance are too large for normal couriers and we have had to add a surcharge dependent on postcode to offset the additional cost of delivery. This means they are not subject to our current Free Delivery Offer. There are also properties in the UK that large delivery vehicles are unable to reach. If your property is inaccessable we may be able to arrange a different delivery location.
Common Delivery Questions
Will I be able to see the total delivery costs before I buy?
Yes. Your total delivery charge will be displayed before you confirm your order, based on your postcode and the weight or classification of your order.
What happens if some of my items are out of stock?
The completed order will be delivered as soon as these items become available, however, a part delivery of the in-stock items can be arranged by calling us on 03300 88 2803
How do I qualify for free delivery?
If your order is over £400 you will qualify for our free large delivery option. This is the pallet to kerbside option only (or standard courier in the case of small items)
Can I get next day delivery?
If next day delivery is required, please call the office to discuss before placing your order. Most products are available in 2 - 5 working days from order
What happens if you can’t deliver my order on my allocated date?
If, on the rare occasion, we are not able to deliver your order on your allotted day and within your allotted time slot, we will let you know immediately and arrange an alternative delivery date.
What happens if I’m not at the delivery address when you attempt to deliver my order?
If our couriers turn up to your delivery address on your allotted day, but are unable to complete the delivery, we reserve the right to charge you an additional fee to cover our costs which, depending on the products and your location, could be anywhere between £20 and £120.
Alterations to the delivery location or cancellation less than two days prior to your delivery will also incur this fee.