Guarantees

The Soakology promise of top quality customer service is backed up with guarantees and warrenties from our manufacturers.

If you cannot find the information about your chosen product - please call the Customer service team on 0845 862 9888.

Soakology

At Soakology all our products are manufactured to a high standard, if you do however have any manufacturing defects we are happy to offer an extended guarantee. Ceramics (excluding cistern parts) carry an extended 10 year guarantee. Shower cubicles carry an extended 10 year guarantee. Furniture carries an extended 5 year guarantee. Taps excluding cartridges, carry an extended 10 year guarantee.
Wooden such as toilet seats products carry a 12 month guarantee.
Plastic seats carry an extended 5 year guarantee.  

Britton


Britton Bathrooms products are engineered and manufactured to exacting standard and carry their additional guarantee over your statutory rights covering all manufacturing defaults.   Sanitaryware carries an additional 25 years for domestic installations. Accessories, baths, shower screens and enclosurescarry an extra 10 years for domestic installations. Shower valves, shower trays, taps and wastes carry an extra 10 years for domestic installations. Furniture carries an extra 5 years for domestic installations. Toilet seats carry an extra 2 years for domestic installations.
All Britton products carry a 1 year guarantee for non-domestic installation. Shower hoses, tap cartridges, shower valve cartridges, seals and electric heating kits are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned.

Burlington

All Burlington products are engineered and manufactured to exacting standard and carry their additional guarantee over your statutory rights covering all manufacturing defaults.     Sanitaryware carries an additional 25 years for domestic installations.     Accessories, baths, shower screens and enclosures carry an extra 10 years for domestic installations.     Shower valves, shower trays, taps and wastes carry an extra 10 years for domestic installations.     Furniture carries an extra 5 years for domestic installations.     Toilet seats carry an extra 2 years for domestic installations.
All Burlington products carry a 1 year guarantee for non-domestic installation. Shower hoses, tap cartridges, shower valve cartridges, seals and electric heating kits are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned.

   

 

Carron


Carron products carry an extended guarantee against manufacturing defects.     Carronite baths carry a 30 year manufacturing guarantee     Standard acrylic baths carry the statutory manufacturer's guarantee and a committment to the customer to good service.     Accessories   carry a 2 year extended guarantee.
The guarantees are in addition to and do not affect statutory rights. These guarantees are only valid on products placed and used in normal domestic situations.

Clearwater


All Clearwater products are engineered and manufactured to exacting standards and carry an addictional guarantee over your statutory rights covering all manufacturing defaults.
All Clearwater products carry a 10 year guarantee for Domestic installations and a 1 year guarantee for Non-Domestic installations. Shower hoses, tap cartridges, shower valve cartridges, seals and electric heating kits are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned.

 

Imperial


Vitreous china manufactured by the Imperial Bathroom Company carries a 25 year guarantee against failure caused by manufacturing defect.   Imperial taps, mixers, accessories and shower valves are guaranteed against manufacturing defects for 12 months, this excludes plated surfaces and replaceable parts which are subject to normal use.     Imperial Bathrooms vanity furniture is guaranteed against manufacturing defects for a period of 12 months from installation.
All   Imperial Bathrooms baths carry a 5 year guarantee against manufacturing defects.

Merlyn


Merlyn Showering is committed to developing products of superior design, performance and quality. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the Merlyn Lifetime guarantee. To ensure that you have complete peace of mind, the Merlyn Showering Lifetime Guarantee covers our products against the unlikely event of a part becoming faulty due to material or manufacturing defects. The Merlyn Showering Lifetime Guarantee is subject to registration and needs to be registered within 28 days of purchase.  

Radox


Painted and chrome radiators come with a 10 year guarantee. All of Radox’s stainless steel come complete with a Lifetime guarantee. Radox are able to offer this due to their superior manufacturing methods, as well as the fact that they use highly polished 304 marine grade stainless steel.    

Reina


Reina’s stainless steel radiators offer an extended 25 year guarantee. All other radiators offer an extended 5 year guarantee. Reina valves and accessories offer an extended 12 month guarantee.    

Roca

    Roca Ceramic products carry an extended 25 years guarantee.     Roca Acrylic Baths carry an extended 25 years guarantee.     Roca Steel and Cast Iron Baths carry an extended 25 years guarantee.     Roca Brassware and Showers carry an extended 5 years guarantee.     Roca Furniture, Mirrors and Accessories carry an extended 2 years guarantee.     Roca Seats and Covers carry an extended 2 years guarantee.     Roca Ceramic disk cartridges carry an extended lifetime guarantee.    

Saneux (Duro range)


Any defects must be reported prior to installation commencing. There is a 2 year guarantee on concealed cisterns against manufacturing defects. It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee. There is a two year guarantee on all working parts and components supplied with any Saneux product, as long as installation has been carried out correctly.

Smedbo


Smedbo Bathroom products are manufactured and tested to the highest quality standards. Extensive care and efforts have been made concerning quality of material, production control, design and function.   Smedbo Bathrooms products are guaranteed to be free of defects in function for 10 years from date of purchase. If defectiveness in the products function appears within the warranty period Smedbo will, upon presentation of receipt or any other proof of purchase, repair or compensate with an equivalent product, or if that is not possible, repay the price the consumer has paid for the product. The consumer shall, as soon as possible after discovering the defect inform Smedbo about the problem in writing. Our warranty does only cover the product itself and not consequential loss that might occur. Damage caused by accident, misuse or abuse is not covered by this warranty. This warranty does not affect the consumer’s legal rights.

Thermonet


All of Thermonet’s electric underfloor heating systems come with a Lifetime Guarantee and are manufactured by their expert team in Germany to the highest safety and quality standards.  

Vado


All Vado products are passed through strict quality assurance processes to ensure the range offers unrivalled value. The products are designed and manufactured to give you years of trouble free operation.   Chrome products carry a 12 year guarantee. Digital products have a 6 year guarantee. All other products and spares have a 3 year guarantee.